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Featured Articles
10 Articles
Adding and Inviting Volunteers
Manage Your Plan, Payments, and Invoices
FACTS SIS Integration Process
How do I Sign Up as a Volunteer of an Existing Organization?
Reset Volunteer Hours for a New Year!
How to Prepare Your FACTS SIS Account
Forgot My Password
How Do I Assign Administrative Roles & Permissions?
Roles and Permissions Defined
Update hour log categories
Getting Started
10 Articles
Using the Organizer Dashboard
Configuring Volunteer Profile
Configuring Hour Logs
Customize Your Site - More Settings
How Do I Assign Administrative Roles & Permissions?
Roles and Permissions Defined
How to Assign Field Approvers?
Other Configurations
Getting Started
”Resources for Volunteers
25 Articles
How do I Sign Up as a Volunteer of an Existing Organization?
Using the Volunteer Dashboard
Manage Your Hours: Log, Edit, and Monitor
How Do I See All Hours?
Forgot My Password
Change My Password or Email
Frequently Asked Questions - For Volunteers
Contact Your Organizer
Resources for Volunteers
”Milestones
7 Articles
Manage Your Volunteers
17 Articles
Adding and Inviting Volunteers
How To Archive Volunteers
Unarchive a Volunteer
Volunteers without an Email - Archive, Delete, Transfer Hours
How do I Edit Volunteer Information?
Grouping Volunteers
Comparing Volunteer Accounts
Approve New Users
Manage Your Volunteers
”Manage Volunteer Hours
12 Articles
Reset Volunteer Hours for a New Year!
How do I Approve Hours?
Log Hours on Behalf of Volunteers
Can I Enter Multiple Hours for Volunteers?
View Rejected Hours
How do I Edit/Delete My Volunteer's Hours?
How do I Transfer Hours to Another Volunteer?
How Do Organizers Monitor Their Volunteer's Hours?
Manage Volunteer Hours
”Account and Billing
9 Articles
Manage Your Plan, Payments, and Invoices
Limits Reached
Transferring Ownership
Deleting your Organization
Creating a New Subscription
Legacy Subscriptions
Modifying a Legacy Subscription
Payment Failed - Next Steps
Account and Billing
”Mobile App
7 Articles
Learn More About Track It Forward
6 Articles
Reports
10 Articles
Types of Reports
Creating a New Report
Saving Report Templates
Recently Run Reports
Reports - FAQ
Print a Report or Save as PDF
Report is Missing Hours - Next Steps
Hour Approver Report
Reports
”Events
29 Articles
Creating An Event
Edit or Delete Existing Events
Events - Site Settings
How Do I Create Recurring Events?
Frequently Asked Event Questions
Can volunteers sign up for events without an account?
Verify Hours Through Events
Export Events Calendar
Events
”Manage Your Communication and Notifications
13 Articles
Email Notifications
Sending Emails
Access Email Log
How Do I Change Hour Approval Notifications?
Milestone Notifications and Awards
Customize Invitation Template
Exporting Volunteer Email List
Notify Volunteers of Approved Hours
Manage Your Communication and Notifications
”Advanced Features and Verification
11 Articles
Configuring Advanced Verifications
Using the Approval Dashboard with Verification
Setting up Conditional Logic
Setting up File Fields
Submitting Geo Coordinate Verification
Submitting a Selfie Verification
Submitting Organizer Verifications
Sharing a file with volunteers to download
Advanced Features and Verification
”Volunteer Check In Kiosk
7 Articles
Multi-site Groups
5 Articles
Community Service Directory
3 Articles
FACTS SIS Integration
13 Articles